Do you have a complaint about our products and services?
We advise you to have your complaints notified to us by sending your complaint to firstname.lastname@example.org. If this doesn’t lead to a suitable solution, you have the possibility to notify your complaint to Stichting Webwinkelkeur. As of February 15, 2016 it is possible for customers in the EU to notify the complaint via the ODR platform of the European Commision. You will find this ODR platform by following http://ec.europa.eu/odr . When your complaint hasn’t been taken care of by another institution, you are free to file your complaint via the European Union platform.