Privacy Policy

Privacy and safety

Your personal information is safe with us. We can imagine that you would like to know what happens with your information and why we ask for your personal information. We will explain this here.

All the information that you leave with us is safely stored in our database, using some of the newest techniques. Unauthorised persons cannot access your personal data, simple as that. If you have more questions about your personal data, please let us know by filling out our contact form.

What else do we do with your personal information 

We use your personal information for several purposes. In this section you can read for which purpose we use your data. We use both your data, as our own data, for example data on which pages you browse the most.

Delivering your parcel

To deliver your parcel correctly, we need your name, e-mail address, invoice/delivery address, payment details and in some cases your phone number. Once we receive this information, we can deliver your parcel and keep you updated on the status of your parcel. We provide your personal data to third parties that are involved in delivering your parcel, for example the carrier or our warehouse.

Your account

In your personal account on our website we store the following information: your name, your addresses, phone number, e-mail address, and payment information. We store this information solely for your convenience, so you won’t have to fill out this information every time you want to order something new. Further, we store your previous orders, so it is easy for you to check your purchasing history.

Customer Service

You can always call us, message us on WhatsApp, or e-mail us via our website. In order to help you quickly with your inquiries, we will use your personal information and keep a track record of your inquiries. Very handy for when you ring us another time.


You can easily sign up for our newsletter. This way you keep up to date on our products, offers, new arrivals, and more. If you don’t want to receive news letters from us anymore, you can as easily unsubscribe. This can be done by filling out our contact form.


We love reviews! So do our customers. Are you writing a review? You have the possibility to choose if your personal information is visible to others or not, and if we are allowed to contact you about your review. Also, please know that we keep a track record of who writes a review.

Offers and/or competitions

If you are participating in competitions or using one of our offers, we could ask for you name, address and e-mail address. This way we can announce a winner, and contact you. Also, we measure the response on every offer or competition.


We do not like fraud and no one wants to be involved in fraud. We use our database to investigate fraud and to prevent it. In unfortunate case of fraud, we will share your information with the government.

Social media

On our website we have the possibility to share products via your social media account. Vortress will not gain any personal information when you share something via your social media account. If you contact Vortress via Facebook or Instagram, we keep that contact as a record for any future activities. We will register your account name in order to respond to your questions via social media.

What don’t we do with your personal information? 

We will never use your information to show you different prices than other customers. All our customers will see the same prices.

We will never sell your information to third parties.

You want to modify your personal information or have some questions? 

If you have any further questions, or you want to modify your personal information, please feel free to contact our customer service. They are happy to help you with it.

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